<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <data>

        <menuitem
            id="menu_helpdesk_root"
            name="Helpdesk"
            sequence="75"
            web_icon="so_helpdesk,static/img/logo.png"
            groups="so_helpdesk.group_helpdesk_user"/>

        <menuitem
            id="menu_helpdesk_dashboard"
            name="Dashboard"
            parent="menu_helpdesk_root"
            action="action_helpdesk_dashboard_server"
            sequence="5"/>

        <menuitem
            id="menu_helpdesk_tickets"
            name="Tickets"
            parent="menu_helpdesk_root"
            action="action_helpdesk_ticket"
            sequence="10"/>

        <menuitem
            id="menu_helpdesk_my_tickets"
            name="My Tickets"
            parent="menu_helpdesk_root"
            action="action_helpdesk_ticket_my"
            sequence="15"
            groups="so_helpdesk.group_helpdesk_agent"/>

        <menuitem
            id="menu_helpdesk_teams_overview"
            name="Teams"
            parent="menu_helpdesk_root"
            action="action_helpdesk_team"
            sequence="20"/>

        <menuitem
            id="menu_helpdesk_team_technical"
            name="Technical Support"
            parent="menu_helpdesk_root"
            action="action_helpdesk_ticket_team_technical"
            sequence="30"
            groups="so_helpdesk.group_helpdesk_user"/>

        <menuitem
            id="menu_helpdesk_team_software"
            name="Software Services"
            parent="menu_helpdesk_root"
            action="action_helpdesk_ticket_team_software"
            sequence="31"
            groups="so_helpdesk.group_helpdesk_user"/>

        <menuitem
            id="menu_helpdesk_team_cloud"
            name="Cloud &amp; AWS"
            parent="menu_helpdesk_root"
            action="action_helpdesk_ticket_team_cloud"
            sequence="32"
            groups="so_helpdesk.group_helpdesk_user"/>

        <menuitem
            id="menu_helpdesk_team_returns"
            name="Products &amp; Returns"
            parent="menu_helpdesk_root"
            action="action_helpdesk_ticket_team_returns"
            sequence="33"
            groups="so_helpdesk.group_helpdesk_user"/>

        <menuitem
            id="menu_helpdesk_reporting"
            name="Reporting"
            parent="menu_helpdesk_root"
            sequence="50"
            groups="so_helpdesk.group_helpdesk_manager"/>

        <menuitem
            id="menu_helpdesk_reporting_analysis"
            name="Ticket Analysis"
            parent="menu_helpdesk_reporting"
            action="action_helpdesk_ticket"
            sequence="10"
            groups="so_helpdesk.group_helpdesk_manager"/>

        <menuitem
            id="menu_helpdesk_config"
            name="Configuration"
            parent="menu_helpdesk_root"
            sequence="90"
            groups="so_helpdesk.group_helpdesk_manager"/>

        <menuitem
            id="menu_helpdesk_config_teams"
            name="Teams"
            parent="menu_helpdesk_config"
            action="action_helpdesk_team"
            sequence="10"/>

        <menuitem
            id="menu_helpdesk_config_stages"
            name="Stages"
            parent="menu_helpdesk_config"
            action="action_helpdesk_stage"
            sequence="20"/>

        <menuitem
            id="menu_helpdesk_config_ticket_types"
            name="Ticket Types"
            parent="menu_helpdesk_config"
            action="action_helpdesk_ticket_type"
            sequence="30"/>

        <menuitem
            id="menu_helpdesk_config_tags"
            name="Tags"
            parent="menu_helpdesk_config"
            action="action_helpdesk_tag"
            sequence="40"/>

        <menuitem
            id="menu_helpdesk_config_sla"
            name="SLA Policies"
            parent="menu_helpdesk_config"
            action="action_helpdesk_sla"
            sequence="50"/>

        <menuitem
            id="menu_helpdesk_config_mail"
            name="Support Mailboxes"
            parent="menu_helpdesk_config"
            action="action_helpdesk_mail_server"
            sequence="55"/>

        <menuitem
            id="menu_helpdesk_config_canned"
            name="Canned Responses"
            parent="menu_helpdesk_config"
            action="action_helpdesk_canned_response"
            sequence="60"/>

    </data>
</odoo>
