Helpdesk Silicon Overdrive Helpdesk access groups 25 User Agent Manager Helpdesk Ticket: agent team access [ '|', ('team_id.member_ids', 'in', [user.id]), ('team_id.leader_id', '=', user.id) ] Helpdesk Ticket: manager full access [(1, '=', 1)] Helpdesk Ticket: user read all [(1, '=', 1)] Helpdesk Ticket: portal own tickets [('partner_id', 'child_of', user.partner_id.commercial_partner_id.id)]