Helpdesk: Ticket Received [{{ object.ticket_ref }}] {{ object.name }} {{ (object.team_id.alias_email or user.email_formatted) }} {{ object.partner_email }}

Hello {{ object.partner_id.name or 'there' }},

Your request {{ object.ticket_ref }} has been received by the {{ object.team_id.name }} team.

Subject: {{ object.name }}

We will get back to you shortly.

— Silicon Overdrive Helpdesk

Helpdesk: Ticket Solved [{{ object.ticket_ref }}] Resolved: {{ object.name }} {{ (object.team_id.alias_email or user.email_formatted) }} {{ object.partner_email }}

Hello {{ object.partner_id.name or 'there' }},

Your ticket {{ object.ticket_ref }} has been marked as resolved.

If you need further assistance, please reply to this email.

— Silicon Overdrive Helpdesk

Helpdesk: Check SLA Failures code model._cron_check_sla_failures() 1 hours -1