Technical Support 10 1 General IT support, hardware issues, and internal technical requests for Silicon Overdrive.

]]> Software Services 20 4 Custom software development, application support, integrations, and licensing requests.

]]> Cloud & AWS Services 30 7 AWS infrastructure, cloud provisioning, DevOps, and managed cloud service requests.

]]> Products & Returns 40 9 Product returns, RMA processing, warranty claims, and hardware fulfilment issues.

]]> New 1 In Progress 2 Waiting on Customer 3 Solved 4 New 1 In Progress 2 Waiting on Customer 3 Solved 4 New 1 In Progress 2 Waiting on Customer 3 Solved 4 New 1 In Progress 2 Waiting on Customer 3 Solved 4 First Response - 4 Hours 4 3 AWS Urgent Resolution - 8 Hours 8 3 Return Processing - 2 Days 2