<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <data noupdate="1">

        <record id="ir_cron_helpdesk_fetch_mail" model="ir.cron">
            <field name="name">Helpdesk: Fetch Support Mailboxes</field>
            <field name="model_id" ref="model_so_helpdesk_mail_server"/>
            <field name="state">code</field>
            <field name="code">model._cron_fetch_all_mailboxes()</field>
            <field name="interval_number">5</field>
            <field name="interval_type">minutes</field>
            <field name="numbercall">-1</field>
            <field name="active" eval="True"/>
        </record>

        <record id="mail_template_ticket_rating" model="mail.template">
            <field name="name">Helpdesk: Rating Request</field>
            <field name="model_id" ref="model_so_helpdesk_ticket"/>
            <field name="subject">How did we do? Rate ticket {{ object.ticket_ref }}</field>
            <field name="email_to">{{ object.partner_email }}</field>
            <field name="body_html" type="html">
                <div>
                    <p>Hello {{ object.partner_id.name or 'there' }},</p>
                    <p>
                        Your ticket <strong>{{ object.ticket_ref }}</strong> —
                        <em>{{ object.name }}</em> — has been resolved.
                    </p>
                    <p>How satisfied are you with our support? (1 = poor, 3 = excellent)</p>
                    <p>
                        <a t-attf-href="{{ object.get_base_url() }}/helpdesk/rate/{{ object.id }}/{{ object.access_token }}?db={{ object.env.cr.dbname }}"
                           style="padding:8px 16px;background:#714B67;color:#fff;text-decoration:none;margin-right:8px;">
                            Rate your experience
                        </a>
                    </p>
                    <p>Thank you — Silicon Overdrive Support</p>
                </div>
            </field>
            <field name="auto_delete" eval="True"/>
        </record>

    </data>
</odoo>
