# -*- coding: utf-8 -*-
{
    'name': 'Silicon Overdrive Helpdesk',
    'version': '17.0.2.1.0',
    'summary': 'Service-driven helpdesk for Silicon Overdrive departments',
    'description': """
        Internal helpdesk for Silicon Overdrive covering product returns,
        software services, AWS/cloud requests, and general support across
        four departmental teams. Includes dashboard, kanban pipeline, SLAs,
        IMAP mailbox integration, bidirectional email threads, escalation,
        customer ratings, and email-to-ticket routing.
    """,
    'author': 'Silicon Overdrive',
    'category': 'Services/Helpdesk',
    'license': 'LGPL-3',
    'depends': [
        'base',
        'mail',
        'utm',
        'product',
        'portal',
        'website',
        'resource',
    ],
    'data': [
        'security/so_helpdesk_security.xml',
        'security/ir.model.access.csv',
        'data/helpdesk_sequence.xml',
        'data/helpdesk_team_data.xml',
        'data/helpdesk_ticket_type_data.xml',
        'data/mail_template_data.xml',
        'data/helpdesk_mail_cron.xml',
        'views/helpdesk_stage_views.xml',
        'views/helpdesk_team_views.xml',
        'views/helpdesk_team_actions.xml',
        'views/helpdesk_ticket_type_views.xml',
        'views/helpdesk_tag_views.xml',
        'views/helpdesk_sla_views.xml',
        'views/helpdesk_canned_response_views.xml',
        'views/helpdesk_mail_server_views.xml',
        'views/helpdesk_dashboard_views.xml',
        'views/helpdesk_ticket_views.xml',
        'views/res_partner_views.xml',
        'views/helpdesk_portal_templates.xml',
        'views/helpdesk_rating_templates.xml',
        'views/menu_views.xml',
    ],
    'assets': {
        'web.assets_backend': [
            'so_helpdesk/static/src/scss/helpdesk.scss',
        ],
    },
    'installable': True,
    'application': True,
    'auto_install': False,
    'post_init_hook': 'post_init_hook',
}